Privacy Policy

Last Updated: June 15, 2023

Guhare Fixafu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore. Please read this privacy policy carefully.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us with inquiries
• Request customer support

Personal Information

This may include:

• Name and contact details (email, phone number, address)
• Identification documents (when required for verification)
• Payment information (processed securely by our payment partners)

Document Information

We process the documents you submit to us, which may contain sensitive personal data. This data is handled with strict confidentiality.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our document services
• Process your document requests
• Verify your identity when required
• Communicate with you about your documents
• Improve our services and customer experience
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure document storage with encryption
• Restricted access to personal information
• Regular security audits
• Secure data transmission protocols

4. Data Retention

We retain your personal data only for as long as necessary to:

• Provide the services you requested
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

Typically, we retain documents for 6 months after service completion unless longer retention is required by law.

5. Disclosure of Information

We may disclose your information in the following situations:

• Service Providers: To third-party vendors who assist in providing our services (under strict confidentiality agreements)
• Legal Obligations: When required by law or to respond to legal process
• Business Transfers: In connection with any merger or sale of company assets

6. Your Rights

Depending on applicable law, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data (where no legal requirement to retain exists)
• Restriction of processing
• Objection to processing
• Data portability

To exercise these rights, please contact us at info@guhare-fixafu.sbs.

7. International Data Transfers

As we operate in Singapore, your data is primarily processed there. For international document services, we may transfer data to other countries only when necessary for your requested services, ensuring adequate protection measures are in place.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Guhare Fixafu
101 Upper Cross Street
#05-15 People's Park Centre
Singapore 058357
Email: info@guhare-fixafu.sbs
Phone: +65 6324534862